If your treatment requires a long appointment or a complex treatment plan, we will require a deposit to secure your booking for that appointment. The amount will be advised and is dependent on the length of the appointment and the complexity of your treatment plan.
The appointment time (which may be a half-day or full day of the dentist’s schedule) will be reserved exclusively for you and will no longer be made available to other patients.
Should you need or decide to cancel your appointment or experience any unforeseen event which would not permit attendance, the following policy will be applied:
- If cancellation occurs up to 2 weeks prior to the appointment, 100% of the deposit will be refunded.
- If cancellation occurs up to 1 week prior to the appointment, 50% of the deposit will be refunded.
- If cancellation occurs less than 1 week prior to the appointment, there shall be NO REFUND OF THE DEPOSIT PAID.
We reserve the right to deduct from the refunded amount any costs incurred for treatment that has not been paid for, or lab fees incurred to date. An itemised invoice will be made available in such an instance.
Please also read our standard appointment booking and cancellation policy.